TERMS AND CONDITIONS
Engraved and personalized products may not be returned once the product has been custom engraved or personalized with text and logo of your choosing. The only exception is if we mis-engrave text or logos provided as signed off on the proof. In such scenario, we will re-engrave on a new product of same item (or similar item if original item is no longer available) at our expense in order to correct such an error. Any such errors must be brought to our attention within 30 days of receiving the order.
Our company will engrave any personalization text and/or logos as provided and signed off on the proof. We do not correct spelling or grammatical errors in personalization text due to the fact some spellings of words may be mispelled on purpose. It is your responsibility to ensure the text you have submitted is spelled correctly and is free of grammatical errors.
We might provide you a proof of each award purchased, in the form of a PDF File sent via e-mail or sent by fascimile, of the engraving prior to production as a last effort to ensure there are no spelling, grammatical or logo placement errors and that you must signoff on this proof before engraving and personalization can proceed. Delays in returning the proof signoff can effect delays in production and delivery.
Due to the handcrafted nature of many items, there may be minor differences in sizes, such as acrylic awards sold as 7" may be 6 7/8" to 7 1/8".
Products that are not personalized or engraved may be returned for a full refund within 15 days less a 25% restocking fee and shipping charges so long as the product is returned in new condition with all original packaging. If you need to return an item you will need to contact us to receive a return merchandise authorization. Products returned without a RMA number on the outside of the package will be refused and he shipper will return the package to you.
If you chose a shipping method that resulted in a shipping charge, the above shipping charges are an estimation based upon UPS Shipping rates on an average. In some rare cases, shipping may be more than the estimated shown above. If the shipping charges result in a higher amount, you will be notified before processing your order of the actual shipping charges based upon UPS Rate changes. If the new shipping charge amount is not acceptable to you, you may cancel your order or request a different shipping method.
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